FREE Shipping offered on orders of $50 or more! Use promo code FREEDELIVERY50$

Frequently asked questions

What is the brand's mission?

Support local farmers and producers, while respecting nature and Québec's terroir heritage. 🌿💛

Can I pick the delivery time?

Deliveries are made from Wednesday to Friday. If you are unable to be present when your products are delivered, your box will be left at the location indicated when you confirmed your order.

Please note that we are constantly striving to improve our delivery service. So keep an eye out, maybe we will surprise you soon with more availability. 😊

Please feel free to provide us with specific instructions. If no specific instructions have been given to us, the delivery will be left unattended at the door.

What do I do if my box is damaged?

Please be sure to contact us as soon as possible by filling out our online form or emailing us at [email protected] so we can correct the situation. 💛

Do you accept returns?

All products purchased through our online store are final sales. If a product has expired or has been damaged during delivery, please contact our customer service by email at [email protected]


For any other dissatisfaction, you can write to us at the above address or fill out our online form https://locaal.ca/fr/contact/.

Your request must be made within a maximum of three days after receiving your product. For valid reasons, we may issue a credit. We reserve the right to request a photo of the product or to deny your credit request if it violates our return policy.

What do I do if I receive an expired product or there is a problem with a product?

We are very sorry for this inconvenience 😔

We take the situation seriously and would love to resolve your issue. Reach out to us via email at [email protected] and we will do our best to help you.

What to do if there is a delay in delivery?

We are sorry for this unusual delay😔

We take the situation seriously and would love to resolve your issue. Reach out to us via email at [email protected] and we will do our best to help you.

I made a mistake in the delivery address when I placed my order. What should I do?

Please make sure to contact us as soon as possible by email at [email protected] so that we can correct the situation with your order number and the correct shipping address.🚗

There is an error in the order I received. What should I do?

First, our sincere apologies. You can send an email to [email protected] Don't forget to give us your order number and if possible a picture of the products you received so we can rectify the situation quickly.

I ordered a product and I am not satisfied. What can I do?

We are sorry to hear that you did not enjoy this product. 🙁


We offer a whole selection of very diverse products.

Please feel free to email one of our experts at [email protected] for suggestions that may be more in line with your tastes.

Delivery is not available at my address. What should I do?

Unfortunately, we can't serve all the addresses yet, but almost. We deliver to 98% of the addresses in Quebec. We are very sorry about that! 😞

Please feel free to sign up for our system to be notified when we can deliver to the requested location. In the meantime, it is always possible to have the products delivered to another address than your home address, like your workplace, for example.

What are the delivery costs?

We offer free shipping on purchases of $100 or more before taxes.


For orders valued between $70 and $100 before taxes, the shipping cost is $8.99.

For orders under $70, a $16.99 shipping charge will be added at checkout.

What are the delivery times?

If your purchase is completed by Sunday night at 11:59 pm, your order will be delivered during the week. Deliveries are made Monday through Friday between 9:00 am and 9:00 pm, excluding holidays. ⏱️

Please note that delivery dates and times are always approximate, as they may vary depending on various factors.

Why aren't my favorite artisans' products available on your website?

Unfortunately, we cannot offer all local products on our platform due to many factors (inventory, preservation, accessibility, product quality, etc.). However, we are curious to learn more about your favorite artisans and products. Email us at [email protected] to discuss! 👀

I have questions about your products? Who should I contact?

For any information regarding our products, we invite you to contact our team of experts by email at [email protected] 💻

Do you have a physical store?

Locaal is a 100% virtual store. 💻

Do you have vegetarian/vegan options?

Yes, some of our products are vegetarian and/or vegan. 🌱 We invite you to take a look at the ingredients in the desired product description!

Do we deliver in your area?

We deliver in all main regions of Quebec.

Be among the firsts to know when we will deliver at this postal code

Leave us your email and we will contact you with the latest updates regarding the delivery in your area.

Do we deliver in your area?

We currently deserve all addresses in the Greater Montreal. FREE Shipping offered on orders of $50 or more! Use promo code FREEDELIVERY50$

Be among the firsts to know when we will deliver at this postal code

Leave us your email and we will contact you with the latest updates regarding the delivery in your area.

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